HOSTING: General Information Compare Packages Support Frequent Questions DESIGN: General Information Website Design Graphics Design Portfolio Frequent Questions POLICIES: User Agreement Terms of Service Acceptable Use Resource Abuse Policy Privacy Statement

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Corporate Information

ReRo Productions
Great Big Onion Design & Hosting
PO Box 553
Littleton, NH 03561
Voice: (802) 748-4388
Fax: (802) 318-4543

User Agreement | Terms of Service | Acceptable Use Policy | Resource Abuse Policy

Any website on our shared servers that uses a high amount of server resources (CPU, memory usage, and network resources) will be given an option to pay for a dedicated server. The abuse and misuse of system resources is a serious problem, and Great Big Onion Hosting does not tolerate it. Accounts on a shared server must be shared with other users, so we must limit how much of the CPU and memory that can be used by any one account.

In all fairness, we cannot allow one or two clients to use all of the system resources on a shared machine and have all other clients suffer because of it. Excessive CPU & memory usage by one or more clients causes extreme slowness in all areas: MySQL, Email, HTTP and more. If the CPU & memory usage by a few clients gets out of hand, all sites hosted on the machine will return errors and not be accessible in any way.

AVERAGE SERVER RESOURCE LIMITS

Memory usage may not exceed 10% per domain/file/application
CPU usage may not exceed 20% per domain/file/application
Apache connections may not exceed 30 connections
15 MySQL maximum user connections allowed
350 emails per hour, per domain

There are special exceptions to these rules to be determined at the time we discover abuse. There are different combinations of usage that can create problems and other special cases. At any given time a server is unstable and an account is found to be the cause, we reserve the right to suspend the account to keep the server online and operating normally. If the usage is an increasing trend, we recommend the user invest in a dedicated server so the website can grow at a normal rate without restriction.

SUSPENSIONS

In the event your website has been suspended for resource abuse (abuse that cannot be resolved by removing/changing a script, etc.) and you do not wish to upgrade to a dedicated server to accommodate your site needs, we will only release the suspension within 24-48 hours. This is to ensure the CPU intensive site slows down in traffic to avoid further damage and problems. A backup will then be provided of your files or you will be allowed FTP/cPanel access for a certain time period. Any questions about our abuse policy may be answered by emailing our abuse department at abuse(@greatbigonion.com).

Contacting the Web Site

If you have any questions about this privacy statement, the practices of this Web site, or your dealings with this Web site, you can contact:

ReRo Productions
DBA/Great Big Onion Design and Hosting
PO Box 553
Littleton, NH 03561
Voice (802) 748-4388
Fax (802) 318-4543